PLEASE ENSURE YOU READ THE FOLLOWING INFORMATION BEFORE COMPLETING YOUR ORDER.

We appreciate that you want your order as soon as possible and therefore processing orders is our priority.
As a result we do not operate a full-time office so please be patient when contacting us.
There are times when our service will be limited due to international training commitments - check our index page for notifications (refresh page).

When you place your order you will receive a notification via PayPal that your order has completed.
You will not receive any confirmation direct from us regarding your order.
We aim to have all orders ready for dispatch within 5 working days (weekends not included).
Custom orders may take longer and you will be notified via email if a delay is expected.
We dispatch twice a week on Tuesday and Thursday from our international training location via courier for UK delivery via Royal Mail



WE OFFER TWO TYPES OF DELIVERY SERVICE - FREE AND TRACKED SHIPPING

The price of our products includes FREE shipping and this offers our customers excellent value when it comes to ordering
low value items where the cost of tracked shipping would equal or cost more than the product. The minimum order amount
of £10.00 GBP allows for us to cover the increasing cost of postage and packaging - orders below this amount
will be sent a refund via PayPal.

When you use FREE shipping your order will NOT be tracked.
Once we have dispatched your order it is totally out of our hands and we will have no further information for you.
We do NOT accept any responsibility for lost or late delivery.

IF YOU DO NOT SELECT AND PAY FOR THE TRACKED SHIPPING OPTION YOU WILL NOT RECEIVE THE TRACKING SERVICE
Any email requesting information for orders sent via FREE shipping will receive a link to this page.

Your order will be shipped to the address provided by PayPal.
It is your responsibility to ensure the delivery address is correct.
Once your order has been dispatched you will receive a notification via PayPal.
Please ensure your PayPal email address is correct.


F.A.Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE ONCE DISPATCHED?

INTERNATIONAL / APO / BFPO ORDERS

Standard FREE international shipping is via International First-Class Mail.
Delivery is generally 4 to 28 working days, but can occasionally take longer

THERE IS NO TRACKING WITH FREE DELIVERY - PLEASE DO NOT ASK FOR ORDER STATUS ONCE DISPATCHED
WE CAN SEND YOU A SCAN OF THE PROOF OF POSTAGE IF REQUIRED (POSTAGE RECEIPT) AFTER 28 WORKING DAYS.

If you require insured, guaranteed or express delivery you MUST select and pay for TRACKED SHIPPING
If you select this option the tracking number will be sent to you via email and notification via PayPal.
We use Royal Mail and the tracking service will continue with your postal service (UPS if United States).

DOMESTIC ORDERS (UK MAINLAND)

We post via Royal Mail 1st Class.
Delivery is generally 2 to 15 working days

IF YOU HAVE NOT SELECTED AND PAID FOR TRACKING YOU WILL NOT RECEIVE THE TRACKING SERVICE
DO NOT ASK FOR ORDER STATUS ONCE DISPATCHED AS WE WILL NOT KNOW WHERE IT IS.
WE CAN SEND YOU A SCAN OF THE PROOF OF POSTAGE IF REQUIRED (POSTAGE RECEIPT) AFTER 15 WORKING DAYS.

The optional tracking service is via Royal Mail 'Signed For' for an additional fee
If you select this option the tracking number will be sent via email.

This service will show when the order has been delivered - if you require something extra (Special Delivery etc.) contact us.
Any email requesting an order status or where is my order will receive a link to this page.

F.A.Q: WHERE IS MY ORDER?

Check your PayPal account for order status.
If it has been less than 5 working days since you placed your order we are probably working on it.
Many items are custom made to order so you will be getting the latest version and not something that has sat on the shelves.
If it has been dispatched it will show on PayPal as sent with the date of dispatch.

For International orders please allow for your order to be processed by Customs.
We complete the CN22 form with the correct information to assist with processing (most items will be listed as 'pocket tools').
Royal Mail - International Incidents Update (delay due to extreme flooding/political situation/security measures etc?)


IF IN DOUBT CONTACT US FOR FURTHER ADVICE BEFORE PLACING YOUR ORDER.